CUSTOMER CARE
Shipping & Delivery
Returns & Refunds
Everything you need to know about shipping, delivery times, returns and refund policies.
Shipping Information
Delivery Fees
R BEAUTE delivers across Malaysia! The shipping rates are as follows:
Peninsular Malaysia: RM 5 per order
Sabah & Sarawak: RM 10 per order
Enjoy FREE Shipping if your order reaches or surpasses a minimum spend of RM100 in a single order:
Delivery Fees (for Salon only)
R BEAUTE delivers across Malaysia! The shipping rates are as follows:
Peninsular Malaysia: RM 10 per order
Sabah & Sarawak: RM 20 per order
Enjoy FREE Shipping if your order reaches or surpasses a minimum spend of RM400 in a single order:
Estimated Duration
Peninsular Malaysia: 5 working days
Sabah & Sarawak: 10 working days
Customers may place an order on our website. The process for placing an order is as follows:
- Choose your products and add them to cart
- Check your cart
- Provide your personal details
- Confirm order
- Make payment with preferred payment method
- Check personal details again
- Order will be delivered to you
Customers are able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration thereafter. R BEAUTE reserves the right to cancel or refuse to accept any order with terms and conditions applicable.
Return and Refund Policy
R BEAUTE reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings.
We strictly do not allow refunds or exchanges for:
Change of mind / interest
Errors you have made in your order
It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 5 working days from the date of delivery.
We will only allow refunds for:
- Delivery Discrepancies
- Failure of our third-party logistics partner to fulfil the order
- Order is not delivered as per scheduled delivery date
- Order is cancelled due to extenuating factors from R BEAUTE (e.g. peak periods)
- Incorrect Order Quantity
- There are missing items in the order
* Please send along all the proof of discrepancy / photo and below info to marketing.rbeaute@gmail.com
- Bank Name
- Bank account number
- Bank registered account holder name
We will credit to your account within 3-5 working days.