Frequently Asked Questions
Find quick answers to common questions about
our products, orders, shipping and returns.
COMMON QUESTIONS
YES! Our unconditional guarantee is that you receive the best service ever, or it’s free.
Monday – Friday: 9am to 6pm
Saturday & Sunday: Closed
You can schedule your appointment by phone, in person or online. Reservations for your appointment are held with a credit card or gift certificate.
We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a hair and skin care product line to use at home, or have specific needs for a salon or spa treatment, we are always available to answer your questions.
Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.
Yes! All products sold by R BEAUTE are 100% authentic and sourced directly from authorised distributors and trusted brand partners to ensure the highest quality.
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use it to monitor your delivery status at any time.
We accept major credit cards, debit cards, FPX online banking, and selected digital payment methods for a secure and convenient checkout experience.
If you receive a damaged or incorrect item, please contact our customer support within 48 hours of receiving your order. Eligible returns and exchanges are subject to our Return Policy.
Reward points are earned with every eligible purchase. Once you’ve accumulated enough points, you can redeem them for discounts on future orders during checkout.
Still Need Help?
Our beauty specialists are always here to help. Get in touch and we’ll respond as soon as possible.